WORKSPACE
Account and projects
Manage your identity, creative projects and contributions in the web app. Contact support if sign in or a project view is not working.
SERVICE STATUS
CHECK YOUR CONNECTION. GET BACK TO CREATING.
See whether DigiBridge’s record lookup and Mac download services respond to your browser. If something interrupts your work, use the support routes below.
Live browser checksProduct supportMac downloads
BROWSER CHECK
Service responses
Checking services
DigiBridge website
This status page loaded in your browser.
Record lookup service
Checking the record lookup service.
Mac download service
Checking the Mac download service.
These checks show service responses from your browser at the time shown. For help with an individual account or project, contact support.
SERVICE MODEL
FIND HELP FOR THE WAY YOU WORK.
Choose the area affected, include the project reference where relevant, and tell us what happened.
SHARED RECORDS
Project and version review
Open the link supplied with the work to review its selected evidence and current status. Use the project reference when reporting an issue.
CREATIVE TOOLS
DigiBridge for Mac
Manage your recording connection in the Mac app. The setup guide explains sign in, permissions and connecting the right creative project.
INCIDENT REPORTING
HELP US RESOLVE THE INTERRUPTION.
Tell us what happened
A useful report includes the affected page or Mac step, the time, your browser or macOS version, and the message you saw. This helps the team locate the issue and follow up with you.
Report a problem
Include the route, time, browser and a concise description. Do not email secrets, tokens or private source media.
Mac connection help
Open Connections in your dashboard for the Mac setup guide. Check recording status in the Mac app before continuing a session.
SOMETHING NOT WORKING?
Contact the team with the details of the issue. Keep passwords, device tokens and confidential source files out of the message.